(Not available to California Residents)
How You Benefit
A valuable feature of the HealthFlex program is access to the services of a Patient Advocate. This service gives you an array of value-added benefits. Your personal Patient Advocate can help:
- Save you considerable time and money.
- Assist you in finding hard to reach specialists and critical illness providers.
- Helps to find the best applicable doctors, hospitals and other healthcare providers.
- Protect your privacy and confidentiality.
- Facilitate access to medical centers of medical excellence.
- Cut through the red tape and effectively solve problems.
- Eliminate the hassles and frustrations typically encountered when dealing with the healthcare system.
Our Personal Patient Advocates are highly trained administrative experts. When you call for assistance, you will be connected to a Patient Advocate who will take responsibility for helping you. Our team does the legwork. Simply put, we help to make sure that you get the most from your healthcare experience.
For more routine needs, our provider locator service will help you identify physicians and institutions anywhere in the country. This service is especially valuable for individuals who need a new doctor, travel often or are relocating to a new community.
Dealing with healthcare bills, payment arrangements and related administrative and clinical issues is no simple task. It is time-consuming and it can be costly if you don't know how to navigate the health and insurance systems. Your personal Patient Advocate will help sort out and solve these complex issues for you. We work through clinical issues, assist with benefit denials and help negotiate billing overcharges.
Members are responsible for payment of specific services arranged on a fee-for-service basis that are not covered by an insurance plan.
How To Use Your Program
Simply call the Member Services number on your Member ID Card to be transferred to one of our Patient Advocates who will help you.
Examples Of How Patient Advocacy Can Help You!
The following are examples of how the Patient Advocacy service helped members! These are actual examples of discount and services provided with the assistance of the Patient Advocacy service. Not all providers are willing to provide discounts and we do not guarantee that we will successfully be able to assist Members with requests for assistance. We recommend that, if at all possible, you discuss the costs associated with any healthcare with the provider prior to the service or treatment and that you contact Patient Advocacy prior to receiving any service or treatment in order to receive the best results. However, in the event of an emergency, immediately call 911 or go to the nearest emergency room.
TWIN FALLS, ID
December 13th, 2006
One of our Members was pregnant and was looking for help to reduce the healthcare costs associated with the delivery of her baby. We were able to negotiate a discount of 30%* if the bill was paid at the time of service. This discount will save the Member $775.00!
BOYTON BEACH, FL
April 10th, 2007
Patient Advocacy negotiated a 43%* discount off a bill for $800.00 (saving the Member $350.00).
HOUSTON, TX
March 28th, 2007
Patient Advocacy negotiated a 50%* discount off a bill for $1,900.00 (saving the Member $950.00).
UNION, NJ
June 16th, 2006
Patient Advocacy negotiated a 40%* discount off a bill for $3,500.00 for an Orthopedic surgery (saving the Member $1,400.00).
*These savings may not be typical and will vary by provider and location of service.
